HR Contact Center Coordinator (Fixed-term employment)
Core
Execute HR system transactions and support tickets for Workday, ensuring SLA compliance and process adherence.
Role type
HR Contact Center Coordinator (Shared Services/BPO)
Builds
HR system transactions and ticket resolutions for internal clients
Domain
Human Resources / Shared Services / BPO
Deliverable
client delivery
Required skills
Workday, Oracle HR Systems, HR processes and operations, bulk request processing, incident reporting, SOP/DTP maintenance, audit and regulatory compliance (GDPR, SOX)
Preferred skills
Bachelor's degree, 2+ years in HR Shared Services/BPO, MS Office proficiency
Technologies
Workday, Oracle, MS Office
Responsibilities
Process assigned bulk requests, escalate complex queries to back-end support, update ticketing systems, provide systems guidance, contribute to continuous improvement initiatives, ensure audit/regulatory compliance, support calls and chat
Seniority
Individual Contributor, mid-level