Digital Support Associate Spanish and German speaker
Core
Provide Tier 1 technical support for Intuitive's Digital Products to medical professionals, internal personnel, and sales representatives.
Role type
Tier 1 Digital Support Associate
Builds
Digital Products for medical professionals and sales teams
Domain
Medical Devices / Robotics / Healthcare Technology
Deliverable
client delivery
Required skills
Tier 1 troubleshooting, CRM systems, issue ticketing, cross-functional collaboration, medical device industry knowledge, English fluency, Spanish fluency, German fluency
Preferred skills
Direct-to-consumer technology support, Operating Room protocols, anatomic terminology, Endoscopic vision equipment familiarity, Salesforce.com
Technologies
CRM systems, Salesforce.com, issue ticketing systems
Responsibilities
Intake and triage incoming inquiries, log issues into CRM, resolve up to 95% of Tier 1 issues at first contact, escalate complex issues, maintain knowledge base, meet productivity and quality goals
Seniority
Mid-level, individual contributor
