Guest Service Agent
Core
Welcome and check-in guests, handle inquiries, process check-outs, and provide concierge services to ensure a seamless hotel experience.
Role type
Guest Service Agent
Builds
Front desk operations and guest services for Mercure Abu Dhabi Downtown
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest check-in/out, billing management, concierge duties, hotel management software (Opera/POS), local area knowledge, shift flexibility
Preferred skills
Hospitality experience, additional languages, manual driver's license, hospitality degree
Technologies
Opera, POS systems
Responsibilities
Welcome and check-in guests, handle guest inquiries and requests, process check-outs and manage billing, provide information about amenities and local attractions, interact with different departments, assist with concierge duties, maintain front desk area, ensure compliance with policies
Seniority
Entry-level to Mid-level