Chargé de clientèle / gestionnaire de litiges F/H
Core
Handle customer requests, manage billing disputes, schedule field interventions, and process payment settlements for utility services.
Role type
Customer service and dispute management specialist
Builds
Utility service accounts and customer satisfaction
Domain
Utilities (water, energy) and public services
Deliverable
client delivery
Required skills
customer relationship management, data entry, appointment scheduling, payment settlement processing, complaint handling, report writing, quality compliance, basic computer literacy, analytical thinking
Preferred skills
BAC+2 degree or equivalent experience, driving license (Permis B)
Responsibilities
Answering customer calls and in-person inquiries, managing new connections and subscription changes, scheduling field agent visits, processing payments and negotiating payment plans, handling billing disputes and complaints, writing formal correspondence and reports, applying quality and safety procedures