Technicien(ne) informatique (H/F)
Core
Provide Level 1 IT support, manage hardware inventory, and maintain workstations and peripherals for hotel staff.
Role type
IT Technician (Level 1 Support)
Builds
IT support services and hardware maintenance for hotel operations
Domain
Hospitality / IT Infrastructure
Deliverable
client delivery
Required skills
hardware troubleshooting, ticket management, user training, inventory management, preventive maintenance
Preferred skills
ITIL Foundation, Microsoft MTA/MOS
Responsibilities
diagnose and resolve Level 1 technical issues, install and configure workstations and peripherals, manage IT asset inventory, document incident reports and procedures, train users on software tools
Seniority
Mid-level (4+ years experience)
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