Royal Service Agent (Hotel Phone Operator)
Core
Handle guest communications and requests via phone, text, and email, acting as a liaison for all hotel departments.
Role type
Front Office Agent (Guest Services)
Builds
Guest communication channels and internal coordination
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Verbal communication, Microsoft Windows applications, problem solving, emergency procedures knowledge
Preferred skills
Customer service experience, team collaboration
Responsibilities
Process external and internal calls, messages, and emails; redirect calls or assist callers; take ownership of guest requests and ensure follow-up; maintain and monitor the "Royal Service" software system; handle and distribute faxes and written messages; serve as a liaison for guests requiring information; follow department policies, procedures, and safety policies.
Seniority
Entry-level to Individual Contributor