Butler
Core
Act as a Raffles London Ambassador serving guests in Butler Suites, coordinating daily services, and creating a personalized 'home away from home' experience.
Role type
Luxury hotel Butler (IC)
Builds
Personalized guest experiences, room setups, itineraries, and concierge services for ultra-high-net-worth individuals.
Domain
Luxury Hospitality / Hotel Management
Deliverable
client delivery
Required skills
discretion, royal protocol and etiquette knowledge, table service, F&B operations, emotional intelligence, multitasking, time management, guest profiling, local area knowledge
Preferred skills
luxury sector understanding, UHNW customer experience, creative problem solving
Technologies
none
Responsibilities
Direct point of contact for Butler Suites guests; coordinate daily services and itineraries; manage room setup, amenities, wardrobe, and dining experiences; engage in non-scripted conversations to build rapport; monitor guest preferences discreetly; run pets and kids' programs; handle long-term storage solutions; coordinate with Housekeeping and Engineering teams.
Seniority
Senior, hands-on IC