Coordinateur.trice Réservations & Guest Services (H/F) - Abbaye des Vaux de Cernay
Core
Coordinateur(-trice) Réservation & Guest Services preparing VIP and regular client arrivals, managing personalized itineraries, and ensuring high-end guest experiences at a luxury hotel.
Role type
Guest Services Coordinator (Luxury Hotel)
Builds
Personalized guest itineraries and seamless arrival experiences for high-value clients
Domain
Luxury Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Reservation management, VIP client profiling, complaint resolution, itinerary planning, multilingual communication (French/English), Opéra Cloud/RESAWEB knowledge
Preferred skills
Concierge experience, Sevenrooms/Book4time familiarity, written communication in French and English
Responsibilities
Prepare and manage client arrivals and personalized itineraries, handle reservation controls and deposit verification, resolve client complaints efficiently, promote hotel experiences and loyalty, maintain client cardex on systems
Seniority
Junior to Mid-level, hands-on IC