Junior Reservations Agent
Core
Selling rooms and services for Cape Grace, a luxury hotel in Cape Town, and managing guest reservations via phone and email.
Role type
Junior Reservations Agent
Builds
Accommodation bookings and guest service experiences for leisure, corporate, and wholesale guests.
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Reservation booking, telephone and email communication, rate quoting, deposit payment management, data capture, Opera PMS proficiency, Microsoft Office Suite
Preferred skills
Hospitality Management qualification, TARS system experience, second language proficiency, sales skills
Responsibilities
Respond to guest enquiries about hotel products and services, determine guest needs and quote appropriate rooms and rates, book reservations with accurate information, arrange special requests and activity requirements, manage deposit payments, maintain operating system data, assist the Reservations Manager with administration
Seniority
Junior, entry-level IC