Technical Support Representative, Tier 1, Mexico Remote (For Pooling Only)
Core
Respond to technical and non-technical customer queries for the Turnitin product line via email, phone, and live chat to ensure problem resolution and optimal system performance.
Role type
Tier 1 Technical Support Representative
Builds
Turnitin product line support (plagiarism detection, learning integrity solutions)
Domain
EdTech / SaaS
Deliverable
client delivery
Required skills
problem-solving, communication, computer skills, OS knowledge (Windows, Mac, Linux), Microsoft Office proficiency, planning and organizational skills
Preferred skills
Learning Management Systems familiarity (Blackboard, Moodle, Canvas, D2L), web technologies understanding, SaaS knowledge
Responsibilities
Respond to customer queries via email, phone, and live chat; coordinate with Engineering and Product Management on product issues and releases; assist in updating technical documentation
Seniority
Individual Contributor
