Raffles Club Supervisor
Core
Oversee daily operations of the Raffles Club Lounge, ensuring exceptional service and creating memorable experiences for VIP guests.
Role type
Club Lounge Supervisor
Builds
High-end hospitality experiences for VIP guests
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Staff supervision, guest relations, F&B operations coordination, inventory and cost control, training program development, compliance monitoring, strategic planning collaboration
Preferred skills
Front Office knowledge, industry trend awareness, multi-cultural teamwork
Responsibilities
Manage and supervise Club Lounge staff, oversee lounge operations, liaise with kitchen for food selection, meet and greet guests, handle guest complaints and special requests, compile and analyze costs and inventory, appraise staff performance, organize staff meetings, prepare work schedules, develop training programs, monitor health and safety compliance, collaborate on promotions and events, conduct service audits
Seniority
Mid-level, hands-on IC