Receptionist
Core
Manage guest check-in/check-out, handle complaints, monitor occupancy, and process cash transactions at the hotel front desk.
Role type
Front Office Receptionist
Builds
Guest services and front desk operations for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations, cash handling, complaint resolution, occupancy monitoring, foreign currency exchange, emergency response coordination, quality management compliance
Preferred skills
Multilingual communication, MS Office proficiency, Front Office system knowledge (Fidelio, Opera), environmental sustainability awareness
Technologies
Fidelio, Opera, MS Office
Responsibilities
Execute check-in and check-out procedures, handle guest complaints and requests, monitor daily occupancy and reservations, manage cash register and revenue entry, coordinate with housekeeping and other departments, participate in emergency response teams, implement energy-saving and waste-reduction initiatives
Seniority
Entry to Mid-level, operational IC