Guest Relations Supervisor
Core
Oversees guest satisfaction by managing pre-arrival, mid-stay, and post-stay communications, resolving issues across departments, and coordinating special events.
Role type
Guest Relations Supervisor
Builds
Guest satisfaction experiences and operational coordination for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest complaint resolution, cross-departmental coordination, special event organization, lost and found management, health emergency response, quality management system implementation, staff training guidance, environmental sustainability initiatives
Preferred skills
Proficiency in English and one of Arabic, German, French, or Russian, familiarity with guest profiles, technical knowledge of hotel devices and equipment
Technologies
MS Office, Fidelio, Opera
Responsibilities
Make pre-arrival, mid-stay, and post-stay calls to ensure guest needs are met; Contact appropriate departments to resolve guest requests or problems; Follow up with guests to ensure satisfaction; Identify special days (birthdays, anniversaries) and organize related activities; Walk agency representatives and potential guests around the facility; Provide guidance for guest health problems and coordinate medical assistance; Implement energy saving and waste reduction initiatives; Carry out quality management system responsibilities
Seniority
Mid-level, hands-on supervisor