Inside Sales Support
Core
Handle inbound customer calls and inquiries for HVAC-R products, provide technical support and product recommendations, and process sales orders.
Role type
Inside Sales Support Specialist
Builds
Sales orders and customer service resolutions for HVAC-R products
Domain
HVAC-R wholesale distribution
Deliverable
client delivery
Required skills
Inbound call handling, technical product knowledge, order entry, CRM/ERP software usage, pricing and quoting, relationship building
Preferred skills
HVAC-R industry experience, ability to learn quickly, multitasking in fast-paced environments
Responsibilities
Handle inbound customer calls and inquiries, provide technical support and product recommendations, enter and process sales orders, coordinate with outside sales reps, resolve customer service issues including order discrepancies and returns, support pricing and availability inquiries