Reception Team Leader
Core
Lead and manage front office operations across a multi-site hotel portfolio to ensure exceptional guest experiences.
Role type
Senior Front Office Team Leader
Builds
Guest check-in/check-out processes, lobby operations, and team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, operational oversight, customer service, conflict resolution, staff training, schedule management, KPI monitoring, hotel management systems proficiency
Preferred skills
Knowledge of local attractions, hospitality management qualification
Responsibilities
Provide leadership and guidance to the front office team, oversee daily front office operations, deliver outstanding customer service, train and mentor front office staff, monitor cleanliness and presentation standards, manage shift schedules, handle guest complaints, implement standard operating procedures, assist in managing departmental KPIs
Seniority
Senior, hands-on IC