Responsable Service Client F/H CDD
Core
Supervise customer service operations, manage complaints and disputes, and lead a team to ensure optimal customer experience for a food distribution company.
Role type
Customer Service Manager
Builds
Customer service operations and dispute resolution processes
Domain
Food distribution / Logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team management, complaint and dispute handling, KPI analysis, data analysis, cross-functional collaboration, procedural compliance
Preferred skills
Distribution or logistics industry experience, AS400 system knowledge
Technologies
AS400, Microsoft Office (Excel)
Responsibilities
Supervise the management of customer complaints and disputes, organize service coverage and staffing, manage the customer service team including task allocation and performance tracking, verify claim validity and collect customer information, escalate serious cases to Quality Service, update and enforce national service procedures, analyze complaints using statistical tools, manage product recalls and price issue tracking
Seniority
Mid-level manager (2+ years experience)
