Danish Market | IT Helpdesk Support
Core
Provide 1st level technical support via phone, email, and chat, performing root cause analysis and incident tracking for customers.
Role type
IT Helpdesk Support Specialist (1st Level)
Builds
IT support services for Bosch customers and internal stakeholders
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Technical troubleshooting, root cause analysis, incident management, remote access tools usage, SAP working knowledge
Preferred skills
Automotive electronics knowledge, customer-facing experience, additional European languages
Technologies
Remote access tools, SAP, Incident management systems
Responsibilities
Respond to calls, emails, and common technical requests; Analyze technical problems and provide assistance; Track incidents in internal systems; Input data into FAQ and knowledge base; Maintain communication with colleagues and other Bosch sites.
