Assistant Front Office Manager
Core
Support daily Front Office operations and deliver exceptional guest experiences at a luxury hotel, focusing on Guest Relations and the Fairmont Gold Lounge.
Role type
Assistant Front Office Manager (Luxury Hotel)
Builds
Guest arrival/departure experiences, VIP service, and operational efficiency for hotel guests.
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations management, team supervision and coaching, operational compliance, budget support, inventory management, upselling, emergency response, Opera PMS proficiency, Microsoft Office
Preferred skills
Leadership in absence of senior management, proactive service recovery, multicultural environment adaptability
Technologies
Opera PMS, Microsoft Office
Responsibilities
Ensure seamless arrival and departure experiences for all guests; Handle VIP arrivals, guest complaints, and service recovery professionally; Supervise, coach, and train front office colleagues; Manage room inventory and coordinate with Reservations and Housekeeping; Act as Front Office Manager as required in the absence of senior leadership.
Seniority
Mid-level management, hands-on operational leadership