Field Service Business Manager
Core
Represent Intuitive Surgical Japan (ISJ) to manage service contracts (ULSA), drive revenue targets, and ensure operational compliance across complex, cross-functional projects.
Role type
Senior Field Service Business Manager
Builds
Service contracts, revenue growth, and operational efficiency for Intuitive Surgical's robotic-assisted surgery systems in Japan.
Domain
Healthcare / Robotic Surgery / Medical Devices
Deliverable
client delivery
Required skills
Contract negotiation, cross-functional stakeholder management, revenue target planning, process analysis, compliance management, Japanese (native), English (advanced reading/writing, intermediate speaking)
Preferred skills
Biomedical engineering or Electrical Engineering degree, 8+ years in medical device sales or service contracts
Technologies
ULSA (Service Contract Platform)
Responsibilities
Lead contract proposals from negotiation to post-signature follow-up; Collaborate with Sales Ops, Legal, and Finance to clarify requirements and streamline processes; Analyze complex cross-departmental issues and propose solutions; Manage contract schedules and compliance documentation; Build and maintain trust with customer departments through regular reporting.