Service Manager
Core
Lead Job Coaches and InWork Support Coaches across multiple sites to achieve sustainable employment outcomes for clients.
Role type
Multi-site service operations manager
Builds
Employment services delivery and client placement outcomes
Domain
Employment services / Disability support
Deliverable
client delivery
Required skills
Team leadership, performance management, budgeting and financial forecasting, stakeholder engagement, operational risk management, recruitment and onboarding
Preferred skills
Employment Services experience, commercial acumen
Technologies
N/A
Responsibilities
Coach and develop Job Coaches and InWork Support Coaches; Drive performance and KPI targets across all Employment Services Agreements; Oversee service delivery and workflow across multiple locations; Ensure contractual compliance with Employment Services requirements; Manage financial performance including budgeting and profitability targets; Recruit, induct and onboard new team members; Build relationships with Services Australia, employers and community partners.
Seniority
Senior, hands-on IC
