Deskside Support Specialist
Core
Provides first- and second-level support for end-user hardware, software, printers, and network connectivity on the manufacturing floor.
Role type
Deskside Support Specialist
Builds
Maintains desktop and laptop systems to support manufacturing operations
Domain
Manufacturing / Industrial IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS troubleshooting, hardware repair, printer maintenance, peripheral support, on-site industrial environment support
Preferred skills
Device imaging, endpoint management, IT service management tools, manufacturing-floor technology support
Responsibilities
Install, configure, maintain, and repair desktop and laptop systems; support associates directly at workstations; escalate complex infrastructure issues; respond to production-impacting issues 24/7
Seniority
Mid-level, hands-on IC