ARM VIP Team Leader - Fixed Term Maternity Leave
Core
Lead the VIP Executives Management team for the Brazilian Market to maximize player satisfaction, retention, and business revenue.
Role type
Senior IC VIP Team Leader
Builds
Personalized service and retention strategies for high-value players in the Brazilian market
Domain
Online gaming / Sports betting
Deliverable
client delivery
Required skills
Team leadership, data-driven decision making, CRM & segmentation expertise, commercial mindset, inbound/outbound contact tracking
Preferred skills
Experience managing high-value VIPs in online gaming, industry knowledge of player behavior and regulations, AI-driven knowledge and process automation
Technologies
CRM systems
Responsibilities
Oversee day-to-day management and performance of the VIP team, align VIP initiatives with business strategy, identify opportunities to bring business results, track contacts to ensure quality service levels
Seniority
Senior, hands-on IC