Reception Agent (F/M/X)
Core
First point of contact for guests, managing front desk operations to ensure smooth check-in/check-out and guest satisfaction.
Role type
Front desk reception agent
Builds
Guest check-in/check-out processes, reservation management, and hotel service delivery
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Guest greeting, check-in/check-out management, reservation handling, payment processing, upselling, administrative support, multitasking, problem-solving, computer proficiency
Preferred skills
Hospitality industry experience, Opera Cloud proficiency, higher education in hospitality management
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Greet and welcome guests, manage check-in and check-out processes, respond to guest inquiries, handle reservation modifications and cancellations, process payments, collaborate with departments to resolve issues, promote hotel services, maintain front desk area
Seniority
Entry-level to Mid-level, hands-on IC