Royal Service Agent
Core
Telephone-based guest service and reservation management for a luxury hotel in the Canadian Rockies.
Role type
Front office agent (telephone focus)
Builds
Guest experiences, reservations, and operational coordination for Fairmont Jasper Park Lodge
Domain
Luxury hospitality / Tourism
Deliverable
product features
Required skills
Telephone etiquette, Property Management System (PMS) proficiency, Microsoft Windows applications, typing (40 wpm), English language fluency, organizational skills
Preferred skills
Knowledge of hotel facilities, customer service experience
Responsibilities
Answer guest inquiries via telephone and radio, record reservation information in PMS, process guest messages and wake-up calls, book excursions and dining, monitor fire panel and emergency lines, communicate promotions to operational departments
Seniority
Entry-level to Junior