Reservations Agent (Emirati Talent)
Core
Handle hotel room reservations and ensure a smooth booking experience for guests.
Role type
Reservations Agent
Builds
Hotel room bookings and guest reservation records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
reservation system management, guest communication, upselling, inventory monitoring, payment processing, multi-channel booking handling
Preferred skills
hospitality management degree, Russian language fluency, property management system knowledge, hotel loyalty program experience
Responsibilities
Handle incoming reservation requests via telephone, email, and online channels; Process individual, group, corporate, and special-event reservations; Provide guests with information about room types, rates, and packages; Recommend suitable room options and upsell services; Confirm, modify, and cancel reservations; Maintain accurate guest profiles and booking details; Coordinate with Front Office, Sales, Revenue Management, and Housekeeping; Monitor room availability and inventory to support revenue optimization; Respond to guest inquiries and complaints; Assist with managing overbookings and cancellations.
Seniority
Entry-level to Junior