Service Desk Operator
Core
Log, categorize, prioritize, diagnose, resolve, and close IT incidents and requests while providing onsite and remote technical support.
Role type
Service Desk Operator (IT Support)
Builds
IT support services for Windows environments, desktop software, hardware, telephony, video conferencing, and mobile devices.
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Incident management, Windows environment support, hardware troubleshooting, mobile device support, IMACD tasks, networking basics, ticketing tools, CMDB tools, VPN troubleshooting
Preferred skills
MS Office Suite, Microsoft OS (Windows 7/10), automated software distribution
Responsibilities
Log and categorize incidents, diagnose and resolve technical issues, escalate complex cases, provide onsite IMACD support, ensure timely customer communication, provide after-hours/on-call coverage
Seniority
Junior, entry-level IC
