Assistant Operations Manager - Lounge
Core
Oversee day-to-day operations of an airport lounge, ensuring smooth service delivery, operational efficiency, and compliance with safety and regulatory requirements while upholding exceptional hospitality standards.
Role type
Assistant Operations Manager (Hospitality/Lounge)
Builds
Airport lounge operations for airline partners
Domain
Hospitality / Airport Services
Deliverable
product features
Required skills
Team leadership, rostering and manpower allocation, staff training and development, inventory management, food safety and hygiene compliance, guest relations, operational audits, vendor management
Preferred skills
Luxury service environment experience, menu and beverage knowledge, operational improvement initiatives
Technologies
None stated
Responsibilities
Lead and supervise daily Food & Beverage lounge operations; Manage team rostering and manpower allocation; Train, coach, and develop team members; Ensure optimal food, beverage, and amenity stock levels; Monitor compliance with hygiene and food safety standards; Handle guest feedback and escalated service matters; Oversee lounge readiness and mise-en-place; Support operational improvement initiatives and vendor management
Seniority
Mid-level, supervisory/managerial