Duty Manager
Core
Oversee daily operations of a luxury hotel, manage guest services, and lead staff to ensure high service standards and safety.
Role type
Senior operational manager (hospitality)
Builds
Guest experiences, operational continuity, staff performance
Domain
Luxury hospitality / Hotel management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational oversight, staff supervision, crisis management, guest relations, conflict resolution, shift scheduling, compliance enforcement
Preferred skills
Luxury hospitality experience, mentorship, multi-department coordination
Technologies
Hotel management systems, Microsoft Office Suite
Responsibilities
Serve as main point of contact for guest inquiries and complaints; oversee daily operations across Front Office, Housekeeping, and F&B; supervise and schedule staff; manage emergencies and safety hazards; mentor and train employees; build guest relationships for repeat business.
Seniority
Mid-to-Senior, hands-on IC