Front Office Ambassador
Core
Welcome guests, build rapport, anticipate needs, and ensure safety in a luxury hotel lobby environment.
Role type
Front Office Ambassador (Lobby)
Builds
Guest experiences and safety protocols
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest recognition, proactive service anticipation, conflict resolution, accessibility assistance, emergency procedure knowledge, safety compliance
Preferred skills
Multilingual communication, VIP service experience, disability support expertise
Technologies
None
Responsibilities
Send pre-arrival emails and questionnaires, greet guests with personalized attention, manage guest schedules, assist individuals with disabilities, enforce hotel regulations and safety procedures, support team coverage
Seniority
Entry-level / Individual Contributor
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