Service Advisor - Buena Park Honda
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner.
Role type
Service Advisor
Builds
Service repair orders and customer satisfaction
Domain
Automotive / Dealership
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, cost estimation, repair coordination, billing processing, complaint resolution, automotive knowledge, multitasking, time management
Preferred skills
High-volume dealership experience, Honda/Acura brand experience, CDK system proficiency, basic technical understanding
Responsibilities
Greet customers and document vehicle issues, explain recommended services and repairs, obtain customer approval for costs, schedule appointments, coordinate with technicians, update customers on status, process payments, resolve complaints
Seniority
Individual Contributor