maitre d'hôtel
Core
Support the room manager to ensure service flow and customer satisfaction, maintaining high standards of presentation and hygiene while training and developing team members.
Role type
Senior service operations lead (hospitality)
Builds
Guest service experiences and team capability
Domain
Hospitality / Restaurant operations
Deliverable
product features
Required skills
Service flow management, customer satisfaction, team training and development, sales techniques, HACCP compliance, team hygiene and presentation standards
Preferred skills
Commercial offer proposal, energy and enthusiasm, humility
Technologies
HACCP
Responsibilities
Ensure service fluidity and customer satisfaction, maintain team presentation and hygiene standards, train and develop team members, drive revenue through additional sales training, propose commercial offers, ensure department cleanliness and HACCP compliance
Seniority
Senior, hands-on IC