CUSTOMER SERVICE AGENT (M/W/D) in Voll- oder Teilzeit
Core
First point of contact for customers across phone, chat, email, and social media channels to resolve inquiries about orders, deliveries, complaints, and products.
Role type
Customer Service Agent
Builds
Customer support interactions for JYSK's online shop
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Empathy, problem-solving, proficiency in German (written and spoken), computer literacy, fast typing speed
Preferred skills
Prior experience in customer care, call center, or service environments, basic English skills
Responsibilities
Handle customer inquiries via multiple channels, independently investigate and resolve issues, coordinate with internal departments and stores, maintain consistent positive customer experience
Seniority
Individual Contributor
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