Customer Service & Virtual Assistant (E-commerce)
Core
Manage customer interactions, order operations, and administrative support for growing e-commerce brands in Lebanon and the GCC.
Role type
Customer Service & Virtual Assistant (E-commerce)
Builds
Customer trust, order fulfillment, and brand reputation for e-commerce clients
Domain
E-commerce, Retail, Customer Support
Deliverable
client delivery
Required skills
Shopify, Arabic (native), English (fluent), French (fluent), order processing, CRM systems, Microsoft Excel, Google Sheets, outbound calling, social media moderation
Preferred skills
empathy, problem-solving, initiative, adaptability, discipline
Technologies
Shopify, CRM, Microsoft Excel, Google Sheets, WhatsApp
Responsibilities
Manage customer conversations on WhatsApp, process customer orders, follow up with delivery partners on cancelled orders, maintain customer and order records in Google Sheets, make outbound calls for reviews and upselling, moderate social media comments, provide administrative support
Seniority
Individual Contributor, Front-line