Front Office Ambassador
Core
First point of contact for guests and visitors, managing front office operations and delivering exceptional service.
Role type
Front Office Ambassador
Builds
Guest experiences and operational efficiency at a hospitality property
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Greeting and welcoming guests, managing reception desk operations, processing check-ins and check-outs, maintaining records and databases, providing information on services and local attractions, handling guest requests and concerns, coordinating with departments, multitasking, administrative support, computer proficiency
Preferred skills
Multilingual abilities, CRM or hotel management software experience, sales orientation, conflict resolution
Responsibilities
Greet and welcome guests and visitors, manage reception desk operations, process check-ins and check-outs, maintain organized records, provide information about services and local attractions, handle guest requests and concerns, coordinate with various departments, manage multiple tasks simultaneously, assist with administrative duties
Seniority
Junior, entry-level IC