Front Office Supervisor
Core
Lead and support the Front Office team to deliver luxury service and ensure seamless guest experiences at a 5-star hotel.
Role type
Front Office Supervisor
Builds
Guest check-in/out, account management, VIP coordination, and operational support for hotel departments
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Team leadership and coaching, Front Office operations, Guest service and problem-solving, Roster planning, Upselling and promotions, Opera Cloud PMS proficiency
Preferred skills
Supervisory experience, Training and motivation, Shift coverage management
Technologies
Opera Cloud PMS, Microsoft Office
Responsibilities
Lead and coach the Front Office team, Oversee Front Office procedures and brand standards, Perform Front Desk duties including check-in/out and billing, Coordinate VIP arrivals and group requirements, Manage guest accounts and folios, Drive hotel promotions and upselling opportunities, Support roster planning and payroll administration
Seniority
Mid-level, hands-on IC with supervisory responsibilities