Guest Service Agent
Core
Assists, greets, and welcomes guests; handles check-in/check-out processes; coordinates with hotel departments to meet guest needs.
Role type
Guest Service Agent
Builds
Front desk operations and guest check-in/check-out workflows
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest inquiry resolution, Check-in/check-out processing, Department coordination, Microsoft applications proficiency, Opera PMS proficiency
Responsibilities
Respond to guest inquiries and needs, Process guest check-in and check-out with accuracy, Coordinate with hotel departments based on guest requirements
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