Call Centre Agent (Senior Associate) - Insurance Night Shift
Core
Handle inbound calls to assist customers and agents with insurance-related queries, including new business, renewals, policy amendments, cancellations, and billing issues.
Role type
Senior Associate Call Centre Agent (Insurance)
Builds
Customer service interactions and resolved policy/billing issues
Domain
Insurance / Contact Centre Operations
Deliverable
client delivery
Required skills
Active listening, empathy, conflict de-escalation, multitasking, efficient typing, system navigation, numerical and analytical abilities
Preferred skills
International contact centre experience, insurance industry experience
Technologies
Online billing systems, agency portals
Responsibilities
Assist with new business, renewals, policy amendments, and general enquiries; manage policy cancellations and reinstatements; de-escalate concerns and resolve conflicts; track and document customer interactions
Seniority
Associate, hands-on IC