Atendente de Hospedagem (Mensageiro)
Core
Provide welcoming, agile, and personalized guest service from arrival to departure, ensuring a memorable experience at a luxury hotel.
Role type
Front Desk Agent (Messenger)
Builds
Guest check-in/out, luggage handling, and guest assistance services
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest service, luggage handling, information provision, team support, operational agility, attention to detail
Preferred skills
Prior hotel experience, luxury hotel experience, intermediate English, multilingualism
Technologies
N/A
Responsibilities
Greet and welcome guests upon arrival; Assist with luggage transport during check-in and check-out; Escort guests to rooms and introduce hotel facilities; Provide information on hotel services, restaurants, leisure areas, and tourist attractions; Handle guest requests and route them to responsible departments; Receive, store, organize, and deliver guest luggage and volumes; Transport and deliver documents, mail, and packages; Support Reception and Guest Relations teams with operational demands; Maintain cleanliness and presentation of work areas; Contribute to guest loyalty through genuine service and the ALL – Accor Live Limitless program
Seniority
Entry-level to Mid-level, hands-on IC