GUEST EXPERIENCE MANAGER
Core
Lead the Guest Experience and Legendary Services team to deliver personalized, intuitive, and memorable experiences for VIP and loyalty guests at a luxury hotel.
Role type
Senior Guest Experience Manager
Builds
Seamless guest journeys, VIP itineraries, and service recovery protocols
Domain
Luxury Hospitality
Required skills
Team leadership and development, Guest service orientation, Operational balance, Communication, Organizational skills, Hotel systems proficiency, Quality assurance, Training
Preferred skills
Experience in luxury hotel environment, Third language proficiency
Technologies
Opera Cloud, Alice, Royal Service, Microsoft Office, TrustYou (VOG)
Responsibilities
Lead team performance, training, and grooming standards; Monitor guest feedback and incidents; Manage departmental administrative and analytical operations; Drive continuous improvement initiatives in guest experience; Promote loyalty program procedures
Seniority
Senior, hands-on IC