Royal Service & Reservation Agent
Core
Handle guest reservations, inquiries, and concerns while promoting hotel facilities and ensuring seamless check-in/check-out processes for a luxury hotel.
Role type
Front Office & Reservation Agent
Builds
Guest room reservations, billing, and on-site service requests
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Reservation management, guest relations, up-selling, multi-channel communication, billing basics, Opera Cloud proficiency
Preferred skills
Hospitality diploma, room reservation sales experience, POS Silverware system experience
Technologies
Opera Cloud, Microsoft Windows, POS Silverware
Responsibilities
Book and update room reservations, handle incoming calls and emails regarding bookings, assist guests with hotel facilities and activities, process billing and invoices, coordinate with housekeeping and engineering for room requests, take in-room dining orders, manage wake-up calls.
Seniority
Entry-level to Mid-level, hands-on IC