Guest Relations Agent
Core
Handle guest requests, complaints, and special occasions to ensure satisfaction at a luxury resort.
Role type
Guest Relations Agent
Builds
Guest satisfaction and operational coordination for hotel services
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Guest complaint resolution, special occasion coordination, lost and found management, VIP guest handling, restaurant reservation coordination, emergency response support, sales support, environmental safety compliance
Preferred skills
Knowledge of facility features and activities, guest profile familiarity, mentoring less experienced colleagues
Technologies
MS Office, Fidelio, Opera
Responsibilities
Handle guest complaints and find solutions, greet guests at check-in and accompany them to rooms, organize special events like birthdays and anniversaries, manage lost and found items, coordinate with departments for special orders, follow VIP procedures, walk agency representatives around the facility, handle guest requests for services like tickets and reservations, respond to guest inquiry forms, provide guidance on health problems, implement energy saving and waste reduction measures, carry out quality and food safety management duties
Seniority
Mid-level, hands-on IC