Director - Global Services Labwater
Core
Lead global service operations for laboratory and life sciences instrumentation, driving operational excellence, recurring revenue growth, and customer success across international markets.
Role type
Senior leadership IC (Global Services Director)
Builds
Global service organization, service strategies, recurring revenue streams, and digital service solutions for lab/life sciences customers.
Domain
Life Sciences / Laboratory Instrumentation / Global Service Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic service leadership, international team management, recurring revenue growth, budget management, service strategy execution, customer experience optimization, new service offering development, training program oversight, cross-functional collaboration, product safety integration
Preferred skills
MBA or equivalent advanced qualification, ITIL or similar service management certification, experience in laboratory instrumentation or life sciences industry, fluency in additional languages
Technologies
Service management systems, performance metrics tools
Responsibilities
Develop and execute global service strategy, lead international service teams (technical support, field engineers, customer success), drive growth of installed base and service contract coverage, establish global training programs, manage departmental budgets, collaborate with Sales/Product/Engineering, contribute to product safety during development
Seniority
Director, strategic leadership & global operations