TEAMLEITER IT (M/W/D) 1st Level Support
Core
Leading a 5-person 1st Level Support team to ensure reliable, high-quality IT support for German retail stores.
Role type
Senior IT Team Lead (1st Level Support)
Builds
IT support services for retail stores
Domain
Retail / IT Operations
Deliverable
client delivery
Required skills
Team leadership, ticket management, incident escalation, process optimization, coaching, Microsoft 365, Windows, networking, hardware/software troubleshooting
Preferred skills
Experience in service or operations environments
Technologies
Microsoft 365, Windows
Responsibilities
Lead and coach a 5-person support team, manage ticketing systems, coordinate major incidents, optimize support processes, collaborate with retail and external partners
Seniority
Senior, hands-on IC with people management
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