Reservation Executive
Core
Manage hotel bookings, group inventory, and guest service recovery to ensure seamless reservation operations.
Role type
Reservation Executive
Builds
Reservation data, group room blocks, and guest booking confirmations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
PMS proficiency, data entry accuracy, inventory management, service recovery, report analysis, multitasking
Preferred skills
Revenue management knowledge, multi-PMS experience, group sales process familiarity
Technologies
Property Management Systems (PMS), Microsoft Office Suite
Responsibilities
Process new, revised, and canceled reservations; conduct daily inventory reviews; analyze reservation data for optimization; provide service recovery for guest complaints; coordinate with sales and revenue management teams; support team onboarding
Seniority
Mid-level, hands-on IC