EN - Reservation Agent
Core
Handle guest room reservations, manage rooming lists, and maximize revenue through up-selling while ensuring exceptional service.
Role type
Frontline reservation agent
Builds
Room bookings and guest check-in experiences
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Reservation software proficiency, up-selling techniques, data entry accuracy, multitasking, time management, verbal communication
Preferred skills
PMS experience, sales experience, problem-solving, flexibility for varied shifts, multilingual abilities
Technologies
Reservation systems, PMS
Responsibilities
Book room reservations, enter rooming lists, update system information, recommend property facilities, assist guests with special requests, maximize revenue through up-selling
Seniority
Entry-level IC
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