Reservations Agent
Core
First point of contact for guests, managing bookings, room inventory, and special requests to ensure a smooth, personalized, and efficient experience.
Role type
Reservations Agent
Builds
Hotel room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation system proficiency, inventory management, guest communication, data accuracy, conflict resolution, group booking coordination
Preferred skills
Supervisory experience, TARS system experience, revenue optimization mindset
Responsibilities
Handle incoming calls, emails, and online booking requests; Monitor room availability and optimize occupancy; Resolve guest issues or complaints; Collaborate with Front Office, Revenue, and Sales; Assist with group bookings and liaise with travel agents; Maintain accurate guest data and reservation systems.
Seniority
Mid-level, individual contributor