Broker Admin Manager (Hybrid)
Core
Manage a team of broker admins supporting mobile brokers and franchises in Australia to streamline operations and ensure high-quality service delivery.
Role type
Senior IC people manager (mortgage operations)
Builds
Operational support workflows for Australian mobile brokers and franchises
Domain
Financial services / Mortgage lending / Fintech
Deliverable
Dashboards & analysis | Client delivery
Required skills
People management, mentoring, operational efficiency strategy, stakeholder management, performance tracking, coaching, relationship building, financial services knowledge, mortgage concepts, English fluency
Preferred skills
Australian mortgage market experience, end-to-end application processing, broker support experience, business/finance degree
Technologies
Computer and web applications
Responsibilities
Oversee broker admin program satisfaction and quality standards, align team performance with business objectives, lead and coach broker admin team, implement workflow efficiency strategies, track and report team performance metrics, collaborate on graduate program enhancements, build strong relationships with brokers
Seniority
Senior, hands-on IC