Concierge
Core
Front-of-house guest services role focused on managing guest bookings, providing local recommendations, handling billing, and ensuring seamless service at a luxury hotel.
Role type
Front Office Concierge
Builds
Guest itineraries, booking confirmations, and personalized local experiences
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest services, telephone etiquette, billing procedures, local knowledge, organization, multitasking, safety awareness
Preferred skills
Luxury hotel experience, New Orleans local knowledge, reservation systems proficiency
Technologies
ALICE (booking system)
Responsibilities
Respond to incoming calls, log guest bookings, complete daily billing, provide local recommendations, maintain guest preferences, ensure safety and security compliance
Seniority
Individual Contributor, entry to mid-level