Vice President, Retention & Client Growth (70309772)
Core
Lead strategy and execution of client relationship management for Sodexo Canada's top portfolio, transforming account management into a driver of profitable growth and long-term partnerships.
Role type
Senior VP, Client Growth & Retention
Builds
Strategic client partnerships, organic growth, and service expansion within existing accounts
Domain
Food services and facilities management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic account planning, client retention strategy, executive stakeholder management, contract negotiation, cross-selling initiatives, data analytics for business decisions, CRM platform proficiency, financial literacy
Preferred skills
MBA, experience in food services or facilities management, bilingualism (English/French)
Technologies
CRM platforms, Microsoft 365, account planning tools
Responsibilities
Develop national client retention strategy and governance frameworks; lead executive engagement and business reviews for high-value accounts; drive organic growth and cross-selling initiatives; analyze client feedback and performance metrics; lead and develop a high-performing account management team
Seniority
VP, strategic leadership