Front Office Supervisor
Core
Supervise front desk operations and deliver high-quality guest service at a luxury hotel.
Role type
Front Office Supervisor (IC)
Builds
Guest check-in/out processes, VIP accommodations, and daily front desk operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, Guest service management, Financial record keeping, Upsell program execution, Cross-departmental coordination, Training delivery
Preferred skills
Hospitality or Tourism Management degree/diploma, Training background, Multilingual abilities
Technologies
Hotel Property Management Systems (PMS), Financial record keeping tools
Responsibilities
Ensure front desk colleagues are updated on hotel products and services, Establish rapport with guests and maintain customer relationships, Review arrival reports and VIP requirements, Execute financial activities and ensure accurate record keeping, Promote upsell programs per brand standards, Coordinate with other departments to prioritize guest needs
Seniority
Individual Contributor, supervisory level